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Frequently asked questions

Asked & Answered

Sellersville Theater 1894 Privacy Policy Statement

The Washington House Hotel and Restaurant and Sellersville Theater’s Privacy Statement 9/14/18 This privacy statement describes our current privacy practices, as of the date above, with regard to the information we collect when you or your computer interact with us, our website, and our social media sites. By using our website, you acknowledge and understand our privacy statement and consent to the information gathering and its use as described here. Information we collect 1) We collect your name, address, pone number, email address 2) Credit card and billing information if you purchase something from us, either by phone or through our 3rd party booking engines 3) Information you post on our social media sites 4) Information about events you like, products you buy, etc 5) Information about the browser you are using to access our site, which site you came from and location information How we collect your information: 1) Directly from you when you call us,post on our site,purchase tickets or make reservations for the restaurant or hotel 2) By using cookies, web beacons and other browser tracking tools, including 3rd party analytics services like Google Analytics What we do with your information: 1) We respond to your questions and suggestions 2) We improve our products or service, including faster checkins, reservations, ticket purchasing, etc 3) We look at site trends 4) We offer you other products or services we think you may like Do we share your information? The Washington House Hotel uses InnRoad to facilitate online booking of hotel rooms. See their privacy statement here. The Washington House Restaurant uses OpenTable to make online restaurant reservations possible. See their privacy statement here. Sellersville Theater uses Etix to make online ticket purchasing possible. See their privacy statement here. When purchasing our services online, you are agreeing to their privacy practices as well. We do not share your information with any other 3rd parties . We understand the importance of online security and are constantly evaluating our practices and those of our online purchase partners. We are PCI compliant and have regular external vulnerability scans. Our servers are protected with a multilayered firewall based security system. What you can do regarding your information? 1) You can get information regarding your stored data by calling us at 215-257-3122 ext 224 or emailing at [email protected]. You have the right to request that it be deleted or corrected. 2) You can unsubscribe from our emails by calling 215-257-3122 ext 223 or by following the instructions on our emails. 3) You can decline cookies in you web browser settings and delete cookies that have already been placed on your computer or other devices. 4) You can opt out of Google Analytics tracking. Google has developed the Google Analytics opt-out browser add-on; if you want to opt out of Google Analytics, you can download and install the add-on for your web browser here.

What are the Box Office Hours?

Monday – Saturday 10 AM – 5 PM, Sunday 12 PM – 4 PM. On days when there is a show our hours are extended and we answer phones until 7 PM and take walk up sales until 9 PM.

Do you have a will call option?

We encourage you to select a contactless, paperless ticket option: Print At Home or Mobile. They are greener options, and are one less point of contact during your ticket sale and on show day. If you prefer a printed ticket, there is a $1.50 charge per order.

In an effort to continue to help defend our fans and patrons from predatory third-party ticket sellers, patrons outside of a 750 mile radius of Sellersville Theater will need to select the Will Call ticket delivery option. A valid photo ID is required to pick up Will Call tickets.

How do I buy tickets?

There are three ways to purchase tickets: securely online, by phone at 215-257-5808 and in person at the theater Box Office, located at 24 W Temple Ave in Sellersville, PA.

In an effort to continue to help defend our fans and patrons from predatory third-party ticket sellers, patrons outside of a 750 mile radius of Sellersville Theater will need to select the Will Call ticket delivery option. A valid photo ID is required to pick up Will Call tickets.

How do I use a gift certificate or gift card?

There are three types of gift certificates: plastic gift cards, e-gift cards, and paper gift certificates. Plastic gift cards act like a debit card and can be swiped in person or used by phone by giving the 12 digit number. E-gift cards act like a debit card and can be used in person or by phone or by giving the 12 digit number. Paper gift certificates are most easily used in person and the value must be used all at once.

How do I get the best seats?

All seats are good seats here! We hold the Cabaret seats and first four rows for Sellersville Theater Members until one month prior to the show. To purchase the Member Section before the one month mark, add a Membership to your order! If the Member Section is still available within one month of the show, non members may purchase or upgrade. There is a $6.50 per ticket fee to upgrade. If you are upgrading to the Cabaret where the ticket price is higher, a balance will also be owed.

What is Cabaret?

The stage side area of our theater is a flat, flexible use space that can be cleared for dancing or can accommodate two rows of cocktail tables and chairs. A premium price usually applies for seating in this “Cabaret” area. Theater Members can purchase these seats before the general public.

Why is there a processing fee on each ticket?

The $7.00 per ticket processing fee helps defray the costs of staffing our box office with a friendly, efficient team, processing sales and paying for the software that brings you real time ticketing. It is applied when you purchase tickets online or over the phone. If you place your order over the phone, but pick your tickets up in person, the fee will be applied. The fee is waived for in person sales at our Box Office. Our fee is one of the lowest of comparable theaters in our region. All tickets can be emailed to you for free, or held at Will Call for $1.50 per order fee.

Do you sell less expensive tickets at the door or partway into a show?

No, tickets are always the publicly listed price.

Do you reprint tickets?

We can resend your tickets to your email or mobile phone at no charge. If you request a physical, paper ticket there is a $1.50 fee per ticket order.

Can I return tickets?

All ticket sales are final.

What about parking?

Most parking is free in Sellersville! There is a small lot between The Washington House and Sellersville Theater. There is also a municipal lot directly across the street from Sellersville Theater. However, the lot adjoining the municipal lot is private and the owners charge a small parking fee for upkeep of their property.

There is a new municipal gravel lot at the bottom of Lawn Avenue, which is two blocks west of the theater. Enter that lot from the road marked PWWAR. Additionally our neighbors at Key Bank, on Main Street, allow our customers to park in their lot between 7 PM and 7 AM.

Street parking in the surrounding neighborhood is free and there are numerous small public lots within two blocks of us. If you are interested in free parking, just give yourself a few extra minutes to find something close by.

When does the theater open for a show?

On show nights, the bar opens about 45 minutes before the show. The auditorium doors open about 30 minutes before the show. Please note that these times are estimates and schedule delays sometimes occur. Feel free to speak to a House Manager.

Do you sell food or beverages?

We have a bar located in our lobby that sells water, soda, coffee, tea, draft and bottled beer, wine by the glass and snacks. You may bring any lobby purchased items into the auditorium, but outside food or drink is not permitted.

What staff is present during a show?

There are one to two House Managers that circulate throughout the venue. Please do not hesitate to ask for a House Manager to address any concerns you may have. There are one to two sound and light engineers running the show on stage. There is a Box Office attendant for ticket sales. There are one to two bartenders serving. There are several Volunteer Ushers to help you find your seats.

Are cameras, video cameras or audio equipment allowed?

Absolutely no flash photography, no video cameras and no audio recording equipment are allowed in the theater. As a standard policy, non-flash cell phone photos are allowed. As a standard policy, non flash cameras are allowed at the discretion of the House Manager.

Are backpacks allowed?

No backpacks or large bags allowed. Management reserves the right to look inside any bag or purse no matter the size.

Is there an age limit on shows?

Typically, there is no age limit. Occasionally, we will post age recommendations on our website for select shows based on content. Inquire with the Box Office before purchasing tickets. Children over two years old require a ticket.

Is there a dress code?

Shirts and shoes are a must and we ask men to wear shirts with sleeves. Neat casual is suggested.

Will I get to meet the artist?

It depends! Although a large number of the artists that play ST94 do want to meet their fans after the show, we can make no promises. The meet and greet is entirely up to the artist and usually is decided the night of the show. Ask the House Manager when you arrive!

Where is the closest lodging?

The Washington House Hotel, right next door to Sellersville Theater!

How does your Waiting List work?

A waiting list will be started for any show that is completely sold out. We will need your name and one phone number (we recommend a cell phone number.) If tickets become available calls will be made starting at the top of the list. We call each person only once. We cannot leave messages! To claim the tickets you need to answer your phone and make payment immediately with credit card information. We cannot hold tickets without payment and we cannot be called back. Our goal is to keep the Waiting List as fair as possible for all patrons!

What happens if the weather is bad?

If the artist can get here – the show will go on! It says so right in their contract!

What happens if a show is cancelled or rescheduled?

Every effort will be made to contact all ticket holders via phone and email. During ticket sales we ask for phone and email contact information for this reason. (All customer information collected is kept for in house use only.)

I travel with a government funded Personal Care Attendant. How do I arrange our seats?

A personal care attendant receives a complimentary seat next to the guest’s purchased ticket. Requests for this complimentary ticket must be made at the time of the patron’s ticket purchase through the Sellersville Theater Box Office at 215-257-5808.

How do I ask for a donation for my charity?

Send a request letter with USPS mailing contact info to Elayne Brick at [email protected].

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